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Many items ordered from Fancy That Design House & Co. are custom printed just for you, we are unable to accept returns, refunds, etc.
Because many items in the shop are printed and made just for you, please know that this can take 7+ business days before shipping. Please allow extra time during sales and holiday/busy shipping times.
Some items are shipped to you directly from the manufacturer and your order might ship in more than one package, so you may receive multiple shipment notifications.
Once an item is shipped out it is out of my hands/control and I cannot guarantee arrival by any specific dates.
International shipments may incur customs/import charges upon delivery - these are the responsibility of the customer at final delivery.
Marked as "delivered" with USPS. This occasionally happens with carriers that an item is marked as "delivered" before it actually arrives. We do need to wait 10 business days after delivery before replacing or refunding, as delivery does typically resolve. Some helpful steps while you wait, contact your local post office and they can get in touch with your carrier. Ask neighboring homes, in the event it was misdelivered.
If your order is shipped back as undeliverable/return to sender, I will refund your order (minus the initial shipping attempt)
I currently only ship domestically (US)
Tees
Please review sizing and garment description as items are non-refundable.
Please expect some garment industry sizing variance.
*Note* There is a special pretreatment used in the printing process, please do not worry if your new shirt has a slight scent or any discoloration. This will disappear after the first wash. Your printed tee is created with water based and eco-friendly inks.
Please read in the tee descriptions in how to care for your DTG printed tee.
Prints
All art prints are shipped rolled up in mailing tubes. Simply unroll and flatten before framing.
Stickers
Stickers are laser cut into custom shapes. Occasionally, laser cutting will leave a soot on the backside. No worries, this is on the paper backing which is peeled off before use and also can easily be wiped off.
Order Cancellations
Fancy That Design House & Co. reserves the right to cancel and refund any order. Reasons could include (but not limited to) inventory or pricing discrepancy, no response from customer when attempting to reach for shipping/address updates, placing a preorder with ready to ship items, etc.
Digital Downloads
Because of the nature of a download file, all sales are final and no refunds will be issued
Preorders
Preorders allow you to purchase and reserve an item before it is in stock. As noted on preorder listings, please place PREorder items in a separate order from ready to ship items.
Pricing/Sales
Any offered sale, coupon code, discount or "free with purchase" offering is not applicable to previous purchases.
No price matching.
Product arrived damaged?
If your item was unfortunately damaged during shipment, please send us your order number, photos of the damage, along with photos of the packaging (this is required to file claims) within 10 days and we will work with you on getting you a replacement! (info@fancythatdesignhouse.com)
Thank you for shopping with Fancy That Design House & Co!